Effective October 22, 2013, Comcast will begin encrypting Limited Basic service in our area.
Customers who have a set-top converter, a digital transport adapter (DTA), or a retail CableCARD™ device connected to each television will be unaffected by this change. Customers currently receiving Comcast’s Limited Basic service on any television without equipment supplied by Comcast will lose the ability to view any channels on the television.
Affected customers should contact Comcast at 855-860-8989 to arrange for the equipment needed to continue receiving services. These customers are entitled to receive equipment at no additional charge or service fee for a limited period of time. The number and type of devices they are entitled to receive, and for how long, will vary depending on the situation.
• Limited Basic customers who receive cable service on a television without Comcast-supplied equipment are entitled up to two devices for two years. Customers who are on Medicare are entitled to receive the devices for five years.
• Cable customers who subscribe to a higher level of service and receive Limited Basic service on a secondary television without Comcast-supplied equipment are entitled to one device for one year.
Customers can learn more about the equipment offer and eligibility by calling 855-860-8989, or at
To qualify for any equipment at no additional charge or service fee, customers must request equipment between September 22, 2013 and February 18, 2014, and satisfy all other eligibility requirements.
Comcast will be notifying customers of this change via a bill insert beginning on August 21, 2013.